Personal Injury Claims Handler

Posted 1 month ago

Gildeas Ltd are looking for a Personal Injury Claims Handler with claims handling experience.

The successful candidate will work within a team but handle their own caseload of personal injury claims and also assist team members as and when required. The successful candidate will be able to demonstrate excellent client care skills, be an effective communicator and a ‘people person’. They will be an energetic, motivated person, with an ability to work to deadlines and as part of a team. Candidates with an understanding of RTA law and CPAP procedures or dealing with claims in the past will be at an advantage but is not essential. 

Skills and experience:

  • Previous claims handling experience.
  • Ability to deliver excellent customer service as well as confidence with direct client contact
  • Experience working with a case management system
  • Ability to work under pressure with varying workloads and deadlines 
  • Ability to prioritise workload and possess great organisation skills
  • Excellent communication skills both written and verbally
  • Exceptional attention to detail
  • Good and effective negotiation skills
  • Good level of IT skills
  • Ability to work in a team but manage their own caseload 


  • Handle and progress your own caseload from inception through to settlement
  • Answer all incoming calls in an efficient, expedient and customer focused way, ensuring that the client receives a professional service at all times
  • Be Pro-active to move the claim forward to reach the best possible settlement
  • Adhere to the firms SLA’s

The successful candidate will be required to obtain a Disclosure Scotland certificate. 

 Salary will be dependent on experience.

If you are interested, please send your CV for consideration, including a covering letter with a note of your current salary.

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