Maximising Your Personal Injury Claim: A Step-by-Step Guide

Thinking about making a personal injury claim? There are a few simple steps you can take to help make the process smoother and improve your chances of success.

At Gildeas Solicitors, we support clients across Scotland with clear, trauma-informed legal advice – and we know that when clients are informed and involved, it can make a real difference.

This guide offers practical advice on how you can help your personal injury claim from day one.

Communication During Your Personal Injury Claim

At Gildeas Solicitors, we believe that clear, respectful, and compassionate communication is at the heart of a successful personal injury claim.

We understand that being involved in an accident can be deeply distressing, whether it’s a road traffic accident, at work, or in a public place. The process of making a claim can feel like a lot, especially when you’re still coming to terms with what’s happened. That’s why we approach every case with sensitivity and care.

Good communication can make a big difference to your personal injury claim. At Gildeas, we want to make sure you feel informed, supported, and comfortable at every stage.

Here are some simple ways you can help make the process work better for you:

• Tell us how you prefer to be contacted

Everyone has different needs. If you’d rather receive updates by email instead of phone calls, or if text messages are easier for you, just let us know. We’ll adapt our approach to suit you.

• Let us know if you need more time

We understand that filling in paperwork or signing forms might not always be possible straight away, especially if you’re recovering or feeling overwhelmed. If you need extra time with anything, that’s completely fine – just keep us informed and we’ll work around you. 

• Be open if you’re not ready to proceed

Starting a claim can feel like a big step. Sometimes clients begin the process and ultimately find that they’re not ready to begin a claim. If you’re not ready yet, or if you need some time to think things through, that’s absolutely okay. Let us know where you’re at, and we’ll be here whenever you’re ready to move forward. 

•  Know that you’re in safe hands

Our team includes specialist trauma-informed solicitors who are trained to recognise the emotional impact of trauma. We’ll always do our best to make the legal process feel safe and manageable, giving you the time and space you need to engage at your own pace. 

• Ask questions if you need to

If something doesn’t make sense, or you’re unsure about a step in the process, please ask. We’re here to help you understand your claim, not confuse you with legal jargon.

 What Evidence Do You Need to Support a Personal Injury Claim?

 Strong evidence is one of the most important factors in the success of any personal injury claim. The more detailed and accurate the evidence, the better positioned we are to achieve a positive outcome on your behalf.

One of the most valuable things you can do to support your personal injury claim is to gather clear, detailed evidence. Here’s how to get started:

• Photographs: Take clear photos as soon as possible after the incident. This could include damage to your vehicle, the scene of the accident (e.g. potholes, wet floors, uneven pavements), and any visible injuries.

• Medical reports: Medical evidence is essential to support your claim. This might include hospital records, GP notes, or specialist assessments. Always seek medical attention, even if your injuries seem minor at first.

• Receipts and costs: If you’ve had to replace damaged items, such as motorbike leathers, glasses, a mobile phone, or children’s car seats – keep the receipts or take screenshots showing the item’s cost. These can be included in your claim.

• Witness details: If anyone witnessed the accident, get their contact information. Witness statements can add weight to your claim.

• Diary or notes: Keeping a short diary of your symptoms, pain levels, or how the injury has impacted your daily life can be helpful when assessing compensation.

Can Social Media Affect Your Injury Claim? Here’s Our Advice

During a claim, insurers and third-party solicitors may be scrolling too. Here’s how to stay smart on social media whilst your case is ongoing:

• What you post can be used in your case. A photo, location tag, or a comment could affect your case. If you’re making a claim, it’s worth thinking twice before posting anything that could be linked to your injury.

• Play it safe. Keep your account private, or at the very least avoid posting about your injury. Being cautious now could make a big difference later.

• Your credibility matters. If something on your profile makes you worry about your case, don’t just remove it – it might be seen as suspicious. Always speak to your solicitor first as they can help you handle it properly.

Stay Engaged With Your Claim: What You Can Expect From Us

When you choose Gildeas Solicitors, you can expect a personal injury firm that listens, supports, and works hard on your behalf. As your claim progresses, staying engaged and informed will help everything move more smoothly. Here’s what you can expect from us -and how you can stay involved along the way.

From your first conversation with us, we’ll guide you through each stage of the claims process with clarity and care. We’ll explain your rights, keep you informed of progress, and make sure you understand what’s happening at every step.

Keep us updated if your condition changes and respond to any requests for information when you can, it helps us keep your case moving. Our solicitors will approach your case with sensitivity and respect, recognising that this may be a difficult time for you.

We’re here to reduce the stress – not add to it – and we’ll always act in your best interests. You can rely on us to be professional, approachable, and committed to achieving the best possible outcome for your claim.

Want to know more?

Find more top tips and answers to common questions:

How Long Do I Have to Make A Personal Injury Claim

What Happens Next In Your Personal Injury Claim

Find our FAQs here