Personal Injury Claims: Frequently Asked Questions

How do I make a claim?

  1. Get in touch and we can discuss your claim.
    Our UK-based dedicated contact team are available online or by calling 0141 331 6070.
  2. Start your claim.
    Once you’ve started the process, we will contact whomever is responsible for your accident, usually by letter. We will also contact their insurers.
  3. Ensure you keep all relevant evidence.
    We may ask for medical evidence, payslips to prove your loss of earnings, receipts for damaged equipment, etc.
  4. We begin the process.
    The insurers will send us a response, which should say whether they’re prepared to admit liability.
    If liability is not admitted, we will discuss this with you and how we should respond.
    If liability is admitted, we will continue the process and start to ask for the evidence which backs up your claim, such as medical reports.

    If no settlement can be achieved through negotiation with the insurers, we will discuss fully with you all options, including the option of going to court. Most cases don’t need to go to court, but we are fully prepared to do so and have in-house counsel which allows us to represent you.

What type of accidents do you deal with?

We are experienced in the following areas:

Road traffic accidents

Motorbike and cycling accidents

Accidents at work

Occupiers and Public Liability claims, also known as accidents in public or private land

Medical negligence claims

How long do I have to make a claim?

The law states that you have 3 years from the accident date to make a claim. However, there are exceptions. For example, if the injury you sustained was severe or you weren’t able to seek medical advice during your recovery.

In any case, it’s advised you contact a specialist personal injury solicitor to represent you. The law surrounding personal injury is complex and changes often. A specialist solicitor should be up to date and able to advise you properly on all aspects of your case.

What can I claim for?

There are many different things you can claim for. This will all depend on the type of accident you were in, the circumstances, and how severe your injuries were.

Some of the things taken into account when you make a claim are:

  • Compensation for the pain, suffering and inconvenience arising from the injuries. This ‘inconvenience’ can include travel to medical appointments, or the need to use private healthcare due to urgency or seriousness of the injury.
  • Compensation for any earnings or other income lost as a result of time off work due to your injuries.
  • Compensation for damaged equipment and protective gear, e.g., motorbike helmets, jackets, etc.
  • Compensation to reflect any additional help you needed, e.g., family members, cleaners, etc, or adaptations to your home due to injury, such as a stair lift.
  • More serious cases could include further compensation due to you being out of work. For example only being able to return to light duties, losing out on your pension, losing promotions or other employment opportunities, and other factors.

How long will it take?

Our expert team will make it their priority to handle your case as quickly as possible. However, it varies. Every case is different, and some may take longer than others.

The law details certain time constraints that we have to abide by. This is called the Compulsory Pre-Action Protocol. For example:

  • The protocol states that once your claim is started, the responsible party’s insurer then has a three-month period to say whether they admit liability for your accident.
  • Insurance companies must adhere to other certain deadlines as stated by the Compulsory Pre-Action Protocol.
  • Other factors including evidence, such as medical reports or evidence from employers, can vary and this may take time to receive.

Any more questions?

Fill in our form online and one of our team will get back to you.